At Club Julian, we work hard everyday to ensure each visit to our club meets and exceeds your expectations. You have been invited to take a brief survey to help us maintain the best level of service possible. We appreciate your feedback. This survey should take about 3 minutes to complete and is confidential.
1. Name (first and last): 2. Are you currently a member? Yes No 3. If yes, how long have you been a member? Less than 1 year 1-2 years 3-4 years 5 years or more 4. What is your age? Under 20 21-30 31-40 41-50 51-60 61-70 Over 70 5. Gender: Male Female 6. What are your primary reasons for becoming a member here? Weight Loss Strength Training Health Improvement Lifestyle Social Interaction Rehabilitation 7. How often do you visit the club? Less than 1x a week 1x a week 2x a week 3x a week 4-5x a week 6+ times a week 8. Have you visited our Web site for group class schedules? Yes No 9. Overall, do you find the Web site helpful? Yes No 10. Any comments regarding the Web site? For the following questions, indicate the extent you agree with each statement by selecting it from the list: 11. The Club is always clean: Select One No opinion Strongly Agree Agree Disagree Strongly Disagree 12. The Staff is always helpful: Select One No opinion Strongly Agree Agree Disagree Strongly Disagree 13. Equipment is easily accessible: Select One No opinion Strongly Agree Agree Disagree Strongly Disagree 14. You and your belongings are safe: Select One No opinion Strongly Agree Agree Disagree Strongly Disagree For the following questions, indicate your level of use by selecting it from the list: 15. Free Weights: Select One Always Usually Sometimes Rarely Never 16. Circuit Equipment Select One Always Usually Sometimes Rarely Never 17. Cardio Equipment Select One Always Usually Sometimes Rarely Never 18. Group Classes: Select One Always Usually Sometimes Rarely Never 19. Pool: Select One Always Usually Sometimes Rarely Never 20. Personal Training: Select One Always Usually Sometimes Rarely Never 21. What day(s) do you mostly use the Club? Monday Tuesday Wednesday Thursday Friday Saturday Sunday 22. What time(s) of day do you usually use the Club? Whenever I can 6-11am 11-4pm 4-8pm After 8pm Please score the following areas by selecting 1 to 5, (with 1 being poor and 5 being excellent): 23. Reception Desk - Friendliness: Select Score 1 2 3 4 5 N/A 24. Reception Desk - Efficiency: Select Score 1 2 3 4 5 N/A 25. Reception Desk - Professonalism: Select Score 1 2 3 4 5 N/A 26. Reception Desk - Telephone Manners: Select Score 1 2 3 4 5 N/A 27. Equipment - Meets your needs: Select Score 1 2 3 4 5 N/A 28. Cleanliness - Shower: Select Score 1 2 3 4 5 N/A 29. Cleanliness - Locker Room: Select Score 1 2 3 4 5 N/A 30. Cleanliness - Swimming Pool: Select Score 1 2 3 4 5 N/A 31. Cleanliness - Steam/Sauna Rooms Select Score 1 2 3 4 5 N/A 32. Cleanliness- Aerobics Room: Select Score 1 2 3 4 5 N/A 33. Cleanliness - Cardio & Strength Areas: Select Score 1 2 3 4 5 N/A 34. Personal Training - Quality of Programs: Select Score 1 2 3 4 5 N/A 35. Personal Training - Staff Professionalism: Select Score 1 2 3 4 5 N/A 36. Personal Training - Schedule fits my needs: Select Score 1 2 3 4 5 N/A 37. Fitness Staff is helpful and friendly: Select Score 1 2 3 4 5 N/A 38. Fitness consultations are accurate: Select Score 1 2 3 4 5 N/A 39. Fitness consults are easy to implement: Select Score 1 2 3 4 5 N/A Please let us know below how we can improve the Club and serve you better: 40. Have you attained your fitness goals? Yes No Getting closer 41. How can the staff help you to reach your goals? 42. Are there new programs you would like to see here? 43. Is there new equipment you would like to see here? 44. Is there a Staff member you would like to recognize? 45. Let us know of anything else we could do to serve you better: Your response will remain confidential. If you would like someone to contact you, please include your name, email and/or phone number (with area code) here: